Terms and Conditions

1. Introduction & Legal Ownership

Welcome to Foodcher. This platform, website (foodcher.com), and all associated SaaS modules—including Smart QR Menus, POS billing, dynamic analytics, and Kitchen Management engines—are legally owned and operated by ANANTHAPRABU T (Proprietor, trading as Noxlay Cyber Tech and Foodcher, registered under MSME Udyam No. UDYAM-TN-32-0058223 and GSTIN 33BQXPA8768B1ZK), located at 725/1, Standard Colony, Thiruthangal, Virudhunagar, Tamil Nadu 626130, India.

By registering an account, purchasing a subscription, or accessing any part of the Foodcher ecosystem, you agree to comply with and be legally bound by these Terms and Conditions.

2. Software as a Service (SaaS) License

Foodcher grants your business entity (restaurants, cafes, bakeries, hotels, bars, or hospitality establishments) a non-exclusive, non-transferable, revocable license to access and use our web application for internal business operations during your active subscription term.

• You may not sublicense, sell, copy, reverse engineer, or decompile any code, algorithms, or dashboard interfaces of the Foodcher platform.
• You are solely responsible for safeguarding your administrative account credentials and for all actions taken under your tenant dashboard.
• You are responsible for ensuring that menu items, pricing, images, and tax configurations uploaded to your digital menu comply with local consumer laws and food safety standards.

3. Subscriptions, Payments & Billing (Easebuzz Gateway)

Foodcher operates strictly on a tiered subscription model (monthly and annual plans). By selecting a plan on our pricing page, you authorize us and our payment aggregator partners to charge your designated payment instrument.

• Payment Aggregator: All domestic and international online transactions are securely encrypted and processed via our authorized Payment Aggregator partner, Easebuzz Private Limited, in compliance with Reserve Bank of India (RBI) regulations and PCI-DSS Level 1 standards.
• Payment Instruments: We accept payments through UPI, Credit Cards, Debit Cards, Net Banking, and supported wallets via Easebuzz. Cross-border international payments (USD, EUR, and other supported foreign currencies) are routed and converted via Easebuzz Atlas.
• Recurring Renewals: Monthly and annual subscriptions may be configured for automated debits (via UPI AutoPay or eNACH). You may manage, cancel, or switch plans at any time prior to the billing renewal date through your account dashboard.
• Payment Failures: If an automatic renewal or invoice settlement fails, a grace period of 3 business days will be provided before platform features and live digital menus are restricted.

4. Pricing, Invoicing & Taxes

All subscription fees are billed in accordance with the rates displayed on our website at the time of purchase. For Indian business entities, applicable Goods and Services Tax (GST) will be added to the invoice. Valid B2B tax invoices reflecting your GSTIN will be issued for tax credit reconciliation.

5. Cancellations & Refunds

Subscription cancellations can be initiated at any time directly from the user dashboard. All eligible refunds are governed by our standalone Refund Policy and are credited back to the original source account via Easebuzz within 5 to 7 business days.

6. Service Availability & Maintenance

While we target an average uptime of 99.9%, Foodcher reserves the right to execute scheduled maintenance, database upgrades, and feature improvements with advance notice. Foodcher shall not be liable for disruptions caused by third-party infrastructure outages, carrier networks, or local internet connectivity failures.

7. Limitation of Liability

In no event shall ANANTHAPRABU T, Foodcher, or Noxlay Cyber Tech be held liable for indirect, incidental, or consequential damages, including loss of restaurant business profits or operational downtime resulting from the use or inability to use the platform.

8. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or in connection with the platform or payments shall be subject to the exclusive jurisdiction of the competent courts in Virudhunagar District, Tamil Nadu, India.

9. Contact & Support Information

For questions regarding these Terms, billing issues, or administrative assistance, contact our compliance team:

• Legal Entity: ANANTHAPRABU T (Trading as Foodcher / Noxlay Cyber Tech)
• Registered Address: 725/1, Standard Colony, Thiruthangal, Virudhunagar, Tamil Nadu 626130, India
• Email: team@foodcher.com / ananthaprabu@foodcher.com
• Support Phone: +91 8925209717 / +91 9342000364